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A Note on Respect —

Respect goes both ways. We’re all about setting clear, healthy boundaries so we can keep delivering the magic and treating our team with the respect they deserve.

Our customer service team is made of real humans—not robots, not servants. If you reach out with kindness, we’ll go above and beyond to make things right. But if you come in hot, acting like a Karen over a wax mix-up or a five-day delay? That energy might get matched. 

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