Shipping

🚨 Notice as of March 26th 🚨
We’re experiencing three times our usual traffic—cue the confetti cannons! 🎉 While that’s amazing news, it means our standard 1-week shipping window has temporarily stretched to 1–2 weeks. We've brought in extra hands and expanded our shipping room to keep things moving as fast (and carefully) as possible. Thanks for your patience—you’re a gem.

CURRENT SHIPPING SPEED: 1 – 2 Weeks

We ship Tuesday through Friday. Orders placed over the weekend? They’ll start moving the following week.
We are not Amazon, and we have no interest in becoming Amazon. 💅
(Seriously—we see you, “Where’s my order after 3 days?” emailers. Our usual fulfillment time is 5–7 days before your package even ships. It’s handmade magic, not click-and-ship.)

Subscription Timeframes

Some subscription boxes are shipped all at once, usually in the middle or end of the month. So don’t panic if your billing date and shipping date feel like they’re living in different time zones. That’s totally normal—we’re batching magic, not rushing chaos.

Heat Advisory?

If it’s toasty where you are, we may delay shipping your order a bit to make sure your melts and goodies arrive not as soup. We care too much to risk a waxy disaster.

Apparel Ships Separately

Just a heads up—if you ordered a shirt or something cozy to wear, it’ll come in a separate package. Different printers, different processes.

Order Combining

Yes, we automatically combine orders that are still pending. But combining 4–5 orders back to back? That creates a whole new order on our end, which can add a bit more time. Just something to keep in mind if you're on a shopping spree (no judgment).

Still Have Questions?

Hit up Tiffany at Hi@Bewilderment.com. She’s lovely, helpful, and very into K-pop.

A Note on Respect —

Our customer service team is made of real humans—not robots, not servants. If you reach out with kindness, we’ll go above and beyond to make things right. But if you come in hot, acting like a Karen over a wax mix-up or a five-day delay? That energy might get matched.

We don’t tolerate rudeness, nor should anyone over a wax melt. 

We’re not Amazon. We’re not Walmart. We don’t have megacorp rules where profits are first and people are second; we’d rather lose a disrespectful customer and protect a fantastic team members mental health. 

We’ve run this business for over 10 years with one simple rule:

Respect goes both ways.

If you’re looking for princess treatment no matter how you act, we might not be the brand for you—and that’s okay. We’re all about setting clear, healthy boundaries so we can keep delivering the magic and treating our team with the respect they deserve.

This message is just for the 1% who need the reminder. The other 99% of you? We freakin’ adore you. Mwah mwah mwah, kiss to your forehead.